Corporate Resume
TextExpander Inc.
SaaS / Software Development – San Francisco, California
2022 – Present
Enterprise Account Manager
Role Overview and Responsibility:
A Corporate Account Manager at TextExpander is responsible for managing and nurturing relationships with key corporate clients while executing annual renewals. This role involves ensuring client satisfaction, driving account growth through increasing user activity, and achieving sales targets. This role involves a deep understanding of the SaaS industry, excellent communication skills, and a proactive approach to solving client issues and identifying opportunities for upselling and cross-selling into multiple departments. One of the most unique things about working for such a small company is the need to wear many hats. During my time at TextExpander, I have also executed the duties of a Customer Success Manager, Marketing Manager, Data Analyst, Account Executive, etc…
INNOVATION:
When I arrived at TextExpander, I quickly noticed a need to better manage data in our CRM. I created and implemented a solution that provided better visibility into historical data to quickly identify opportunities. Not only was this beneficial internally, but I could use historical customer data to help my customers better understand their usage trends which in turn helped drive revenue growth.
TEAMWORK:
At TextExpander I work with a wide variety of teams. For example, I will step in and help our customer success team with the on-boarding of new companies and teams. I work with my fellow account managers, and account executives to whiteboard ideas for go-to-market strategies. I regularly develop new tools to help track, analytics and drive more detailed and meaningful outreach.
SUCCESS:
One of the things I’m most proud of in this role is the way I approached presenting TextExpander as a solution to solve a problem for the companies I worked with. I customized solutions to fit an actual need they had instead of the other way around.
Results in Numbers at TextExpander
138% to Goal
2022 YoY Growth
148% to Goal
2023 YoY Growth
176% to Goal
2024 YTD
99.6%
Customer Retention Rate
Apple Inc.
Computers and Electronics Manufacturing – Cupertino, California
2016 – 2022
Corporate Account Manager
Role Overview and Responsibility:
A Corporate Account Manager at Apple focuses on developing and maintaining relationships with corporate clients, ensuring they receive the best possible experience with Apple products and services. This role involved working with larger corporations to implement technology Solutions at a corporate level. During my time at Apple, I was responsible for managing international customers as well as larger Corporations out of the East Coast market, primarily New York City.
Business Operations Manager
Role Overview and Responsibility:
As a retail business operations manager at Apple was responsible for managing regional inventory, guiding and leading a team of employees to execute the ultimate customer experience. I mentored the business professionals in my market and served as a direct point of contact for business partnerships. I also engaged in recruiting efforts and would often manage recruiting events at local universities.
INNOVATION:
During my time at Apple I set out to be a leader and set an example to be followed. I often engage and created unique management techniques to help increase team motivation, and performance. I took pride in making work a fun environment had a tremendous focus on the customer experience while in our retail stores. during my time as a corporate account manager, I innovated reporting to help drive revenue and often engaged, peers and leaders to help drive results as a team.
TEAMWORK:
One of the things I loved most about Apple is their entire culture was driven by teamwork and found it on the principle of standing outside the spotlight and lifting those around you up to make them better. I regularly highlighted the performance of my teams under my management and leadership to increase morale and performance. My teamwork at Apple did not stop internally, but I would regularly work with our customer base to ensure they were also receiving an amazing experience. An example of this would be the times that I would work with varies levels of leadership at companies to help execute a seamless technology integration in their environment. I would essentially wear the hat of the project manager to fill the shoes that needed to be filled to protect the experience.
SUCCESS:
I successfully managed inventory to over 99% accuracy in our regional retail stores. I doubled our recruiting results at universities. During my time as a corporate account manager, I was able to work with some of the worlds largest corporations on a daily basis. Organizations like Penguine Random House, the NBA, and Ford Motor Company just to name a few. I built amazing relationships working with multiple departments and C-level contacts.
Results in Numbers at Apple Inc.
115% to Goal
2022 YoY Growth
124% to Goal
2021 YoY Growth
240% to Goal
2020 YoY Growth
97.9%
Customer Retention Rate
The Hershey Company
Food and Chocolate Manufacturing – Hershey, PA
2012 – 2016
Regional Account Manager
Role Overview and Responsibility:
As an Account Manager with Hershey’s, I was responsible for managing and expanding relationships with key grocery retailers and clients within the Colorado and New Mexico markets. I primarily focused on ensuring the growth of our market share, and delivering exceptional customer service. During this role I developed a much deeper understanding of the consumer goods industry. During this role, I worked fully remotely and traveled regionally to host meetings with both local store management and market leadership for large big box retailers like Walmart, Kroger, Safeway, and Albertson’s, as well as a handful of independent grocers. I also held the role as a consultative selling expert and held quarterly meetings with my team to deliver presentations and market review.
INNOVATION:
I did a lot of work on special reporting from Nielsen and Forrester to help create and drive sales presentations.
TEAMWORK:
During my time at Hershey, I performed the role of a consultative selling expert and delivered strategy for a better go-to-market experience. While working in the field, I would regularly take photographs of well-executed programs and share out the strategies I implemented across the company so teams all over the country could replicate in their regions as well.
SUCCESS:
I received the Top Sales Performer award in 2013. I was invited to the Bringing Retail Excellence corporate meeting in 2014 to present and deliver on a special project. My knowledge and growth in the CPG industry really excelled during my time at Hershey.
C.H. Robinson Worldwide
Transportation, Logistics, Supply Chain and Storage – Eden Prairie, Minnesota
2011 – 2012
National Accounts Sales Manager
Role Overview and Responsibility:
As a National Account Manager, I was responsible for managing and expanding relationships with national accounts, ensuring the delivery of exceptional service and solutions that meet our clients’ logistics and supply chain needs. This role demanded strategic thinking due to the highly competitive nature of this industry. I was primarily focused on fostering client relationships, identifying growth opportunities, and driving revenue through client meetings and contract execution. During this role, I also engaged in cold calling, prospecting, and high-lead sourcing activities to help generate additional revenue for the company.
INNOVATION:
In this role, I had to innovate a custom CRM at that time since there was not one in place to actively track engagement with our corporate clients.
TEAMWORK:
as a national account manager at CH Robinson, I often found it a habit to bring my industry experience to others in the company. Not only that I share best practices, but I also performed coaching for people in the local branch on a way to better connect with our customer base
SUCCESS:
Due to all my previous industry knowledge in the LTL and freight industries, I was able to leverage personal experience on a much higher level during my customer interactions. I found success building relationships with clients and peers.
FedEx Freight Inc.
Transportation, Logistics, Truck Transportation – Memphis, TN
2000 – 2012
Manager – People Operations
Role Overview and Responsibility:
As an Operations Manager I was responsible for managing day-to-day operations, ensuring efficient and effective freight handling, and maintaining high standards of service quality and safety. I also engaged in the hiring and interview process for office personnel. As a manager of people operations, I was responsible for training and safety education. DOT documentation requirements, and OSHA compliance. I also worked hand-in-hand with our sales department to meet with our corporate customers regionally. I regularly managed over 106 employees.
INNOVATION:
Organization around training and compliance was one of my primary focuses at FedEx. I innovated a tracking system where leadership could easily see compliance records. I managed and was responsible for handling claims and escalated customer situations.
TEAMWORK:
The fast pace of the transportation industry is one that leans on teamwork in order to be successful. During my time at FedEx, I would regularly coach my staff and drivers about efficiencies and would regularly give feedback when needed. Teamwork also works in the opposite direction. I always stayed open to receive feedback and make improvements as well.
SUCCESS:
Having worked 12 years in the freight and transportation industry, I was exposed to multiple industries and was able to gain a tremendous knowledge of operations and people management during this time. During my time with the company, I achieved the purple promise award, which is one of the highest awards of given at the company for going above and beyond for one of our corporate clients.